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(1) All the tickets bought are not refundable or exchangeable. (2) Customers are needed to go to the bus station 30 mins before departure. (3) Customers are not allowed to carry illegal products, explosive products and drugs. (4) Extra Fees are chargeable to bags or luggage that weight more than 10kg. (5) Valuable personal belongings are to be kept with the customer all the time and the bus operator will not be responsible for the lost items.